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FAQ [RETAILER] - What if I drop my E-Nano?

If you accidentally drop your E-Nano, it is important to assess the extent of the damage and take appropriate action. Here are some steps you can take:

1. Inspect for visible damage: Check for any visible cracks, dents, or loose parts on the E-Nano. Pay close attention to the heating chamber, glass stem, and any other delicate components.

2. Test functionality: After the drop, test the E-Nano to see if it is still functioning properly. Ensure that it heats up, produces vapor, and that all the controls are working as intended.

3. Contact customer support: If you notice any significant damage or if the E-Nano is not functioning correctly after the drop, it is advisable to contact the manufacturer's customer support. They can provide guidance on potential repairs or replacements.

4. Consider warranty coverage: If your E-Nano is still within the warranty period and the damage is covered, contact the manufacturer to inquire about warranty claims and procedures.

5. Seek professional repair: If the damage is severe or beyond your ability to fix, you may need to seek professional repair services. Contact the manufacturer or authorized repair centers for assistance.

It is important to note that accidental damage caused by dropping the E-Nano may not be covered under warranty, depending on the manufacturer's policies. Therefore, it is always recommended to handle your E-Nano with care and take precautions to prevent accidental drops or damage.

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