Wholesale Terms and Conditions2018-03-22T11:39:25+00:00

Wholesale Discount Prices

Wholesale discounted prices are available to customers that will be reselling our products to the consumer through an established retail store or web site. Please provide a copy of your resale license, or State tax ID to verify eligibility.
Current prices and suggested retail prices are posted on our web site www.epicvape.com. See Placing Orders for log-in information.

Minimum Order

For continental United States the minimum opening order is $700.00 plus shipping.
Product Samples
We do not ordinarily supply product samples free of charge. However, many of our products are available for purchase in sample size in single quantities. Sample orders are exempt from our minimum order requirement.

Placing Orders

You may place your order several different ways:
• Submit your order via our wholesale site at www.epicvape.com
You must be a registered user to view this site. If you have not yet registered please go to the web site, click on “Log In” then “Create New Account”. Follow the prompts and submit your information.
• Email wholesale@epicvape.com.
Please have an order form or the web site available when calling so that you can reference item numbers.

Service

We have service representatives in various geographical areas that can provide you in-store professional merchandising service. Please call us at (866) 898-0512 and check to see if there is a service representative available in your area. If not we will provide you with the necessary information you will need and will provide professional guidance on the best product mix for various display sizes and configurations.

Lead Time

Typically we ship orders within 5 business days and sometimes the same day. During a busy holiday season it may take up to 8 business days but this is unusual. If you have a rush order please let us know and we will exert extra effort to try to get your order out sooner.

Out of Stock

We try to have everything in stock. However, there may be unavoidable outages. When an out of stock situation occurs we do not back-order out-of-stock items. We will either hold your order if we expect to have back in stock within a few days, or we will send your order without the items, with the expectation that you will order the out-of-stock items on your next order. We will note on your packing slip any items that you ordered that were out of stock.

Shipping

All orders are shipped via USPS so please provide a physical ship-to address. Post office box addresses will be delivered via US postal Priority Mail service but the customer will take responsibility for lost or damaged product shipped this way.
Shipping costs are determined at the time of shipping and these costs are passed on to the customer plus a $2.50 per box charge. You will receive a packing list with your order.

Shipping Errors/Damaged Goods

You must notify our office of any shipping errors or goods damaged in transit within 7 days of receipt of shipment. We will then either issue you a credit or send replacement product at no charge. EpicVape accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. If the carrier has to return the shipment to us then the customer will be liable for all shipping charges and credited for all merchandise returned in sellable condition.

Returns

We do not accept wholesale returns.

Payment

Credit Cards: We accept credit cards including MasterCard, Visa, and Discover, and PayPal.

International Orders

We do ship international orders at this time.
Please be aware you will be responsible for all customs/duty fees.

Exclusivity

We do not offer exclusivity of the EpicVape brand products in any one geographical area.

Private Labeling

We do not offer private label products at this time but may be able to engrave items with enough lead time. Additional fees apply.

Product Warranty

All of our products come with a 30 day to 3 year warranty. Warranty information can be found within the product listing. Please advise your customers to register their warranty on our website so we can honor any service requests.

Feedback

We thrive on customer feedback. Customer observations, ideas and suggestions are where many of our products originated. We encourage you to point out areas that we can improve and love to receive complements!