Returns, Exchange & Warranty Policy

Orders MUST Be Returned Within 14 Days

All returns and exchanges must be in original (brand new) condition and include all packaging and accessories (excluding the E-Nano stem). EpicVape.com reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange. Items may be returned within 14 days from the original delivery date for a full refund (minus shipping fees).

Request Refund

  • You can locate the S/N for your E-Nano by looking on the bottom metal plate.

What is included in an E-Nano kit?

Classic E-Nano kits include:

American Made E-Nano in either Cherry, Maple, or Walnut wood casing.
Removable 110v cord with rotary variable power/ON-OFF switch allowing you to chose the temperature from 0-560F
Standard Adjustable E-Nano stem with stainless steel basket screen. (Additional stem upgrades include Adjustable Long Stem +$3 or Standard Fixed Glass Screen Stem +$10)
Cotton bag for quick storage
E-pick stainless steel multi-tool
Quick start guide
EpicVape Sticker

Premium E-Nano kits include:

American Made E-Nano in either Premium Maple or Premium Walnut wood casing.
Removable 110v cord with rotary variable power/ON-OFF switch allowing you to chose the temperature from 0-560F
Standard Adjustable E-Nano stem with stainless steel basket screen. (Additional stem upgrades include Adjustable Long Stem +$3 or Standard Fixed Glass Screen Stem +$10)
Cotton bag for quick storage
E-pick stainless steel multi-tool
Quick start guide
EpicVape Sticker

Exotic E-Nano kits include:

American Made E-Nano with wood casings in various Exotic woods such as Fiddleback Maple or Walnut, Crotch Walnut, Maple Burl, and others depending on availability.
Removable 110v cord with rotary variable power/ON-OFF switch allowing you to chose the temperature from 0-560F
Standard Adjustable E-Nano stem with stainless steel basket screen. (Additional stem upgrades include Adjustable Long Stem +$3 or Standard Fixed Glass Screen Stem +$10)
Cotton bag for quick storage
E-pick stainless steel multi-tool
Quick start guide
EpicVape Sticker

Deluxe E-Nano kits include:

American Made E-Nano in either Cherry, Maple, or Walnut wood casing.
Removable 110v cord with rotary variable power/ON-OFF switch allowing you to chose the temperature from 0-560F
Standard Adjustable E-Nano stem with stainless steel basket screen. (Additional stem upgrades include Adjustable Long Stem +$3 or Standard Fixed Glass Screen Stem +$10)
Adjustable GonG in either 18/19mm or 14mm size. (Additional GonG upgrades include 14mm Fixed Glass Screen GonG +$10 or 18mm/19mm Fixed Glass Screen GonG +$10)
Aroma Therapy Cup
Aluminum E-Nano Stand
Cotton bag for quick storage
E-pick stainless steel multi-tool
Quick start guide
EpicVape Sticker

E-Nano Wood Choices

The different wood types (cherry, maple, walnut, fiddleback, crotch, etc.) are for aesthetic purposes only and will not affect the performance. All of our E-Nano’s come with our custom designed 100% ceramic heating element.

E-Nano Power Options

The E-Nano comes with a 110v removable power cord.

We currently do not offer a 220v plug version. You would need to purchase a 220v to 110v step down converter with a minimum of 50 watts to use the E-Nano. The proper converter will not effect the life of the E-Nano.

What is the E-Nano made of?

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Stem Sizes

Stems come in two lengths:

Standard 6″ which is included in the E-Nano kit
Extra Long 8″ for extra cooling of you vapor

Stem Screen Choices

Choose from either adjustable stainless steel screen or upgrade to a non-adjustable fixed honeycomb glass screen.

Adapter Sizes

Sizes:

Adapters are available in either of the two most popular bowl sizes 14mm and 19mm.

Choosing the correct size E-Nano Water Adapter (GonG) is simple.

Measure the joint diameter on the water pipe where you would normally insert the “bowl” adapter. Standard sizes include 18mm/19mm or 14mm.

Adapter Screen Choices

Choose from either adjustable stainless steel screen or upgrade to a non-adjustable fixed honeycomb glass screen.

What are your stems and adapters made of?

They are made out of heavy wall borosilicate glass. (Think PYREX)

E-Nano Care and Troubleshooting

Whether it’s a crack, light issues or heating trouble we’re here to help.

Glass Care & Troubleshooting

Stem not fitting properly? Not sure which adapter size? Broken glass? We can help you!

**This page is currently undergoing maintenance. Information is being added through 10/15/19**