CUSTOMER SUPPORT

FOR IMMEDIATE ASSISTANCE PLEASE TEXT YOUR ORDER NUMBER TO (866) 898-0512

Many of out emails responses are going directly to your spam folder or rejected by the mail sever. PLEASE text for assistance so we can properly assist you.

We are available via text Monday – Friday. Currently hours are limited due to COVID-19 Stay At Home restrictions in our area.


Returns, Exchange & Warranty Policy

Orders MUST Be Returned Within 14 Days

All returns and exchanges must be in original (brand new) condition and include all packaging and accessories (excluding the E-Nano stem). EpicVape.com reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange. Items may be returned within 14 days from the original delivery date for a full refund (minus shipping fees).

What is included in an E-Nano kit?

Classic E-Nano kits include:

American Made E-Nano in either Cherry, Maple, or Walnut wood casing.
Removable 110v cord with rotary variable power/ON-OFF switch allowing you to chose the temperature from 0-560F
Standard Adjustable E-Nano stem with stainless steel basket screen. (Additional stem upgrades include Adjustable Long Stem +$3 or Standard Fixed Glass Screen Stem +$10)
Cotton bag for quick storage
E-pick stainless steel multi-tool
Quick start guide
EpicVape Sticker

Premium E-Nano kits include:

American Made E-Nano in either Premium Maple or Premium Walnut wood casing.
Removable 110v cord with rotary variable power/ON-OFF switch allowing you to chose the temperature from 0-560F
Standard Adjustable E-Nano stem with stainless steel basket screen. (Additional stem upgrades include Adjustable Long Stem +$3 or Standard Fixed Glass Screen Stem +$10)
Cotton bag for quick storage
E-pick stainless steel multi-tool
Quick start guide
EpicVape Sticker

Exotic E-Nano kits include:

American Made E-Nano with wood casings in various Exotic woods such as Fiddleback Maple or Walnut, Crotch Walnut, Maple Burl, and others depending on availability.
Removable 110v cord with rotary variable power/ON-OFF switch allowing you to chose the temperature from 0-560F
Standard Adjustable E-Nano stem with stainless steel basket screen. (Additional stem upgrades include Adjustable Long Stem +$3 or Standard Fixed Glass Screen Stem +$10)
Cotton bag for quick storage
E-pick stainless steel multi-tool
Quick start guide
EpicVape Sticker

Deluxe E-Nano kits include:

American Made E-Nano in either Cherry, Maple, or Walnut wood casing.
Removable 110v cord with rotary variable power/ON-OFF switch allowing you to chose the temperature from 0-560F
Standard Adjustable E-Nano stem with stainless steel basket screen. (Additional stem upgrades include Adjustable Long Stem +$3 or Standard Fixed Glass Screen Stem +$10)
Adjustable GonG in either 18/19mm or 14mm size. (Additional GonG upgrades include 14mm Fixed Glass Screen GonG +$10 or 18mm/19mm Fixed Glass Screen GonG +$10)
Aroma Therapy Cup
Aluminum E-Nano Stand
Cotton bag for quick storage
E-pick stainless steel multi-tool
Quick start guide
EpicVape Sticker

E-Nano Wood Choices

The different wood types (cherry, maple, walnut, fiddleback, crotch, etc.) are for aesthetic purposes only and will not affect the performance. All of our E-Nano’s come with our custom designed 100% ceramic heating element.

E-Nano Power Options

The E-Nano comes with a 110v removable power cord.

We currently do not offer a 220v plug version. You would need to purchase a 220v to 110v step down converter with a minimum of 50 watts to use the E-Nano. The proper converter will not effect the life of the E-Nano.

What is the E-Nano made of?

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Stem Sizes

Stems come in two lengths:

Standard 6″ which is included in the E-Nano kit
Extra Long 8″ for extra cooling of you vapor

Stem Screen Choices

Choose from either adjustable stainless steel screen or upgrade to a non-adjustable fixed honeycomb glass screen.

Adapter Sizes

Sizes:

Adapters are available in either of the two most popular bowl sizes 14mm and 19mm.

Choosing the correct size E-Nano Water Adapter (GonG) is simple.

Measure the joint diameter on the water pipe where you would normally insert the “bowl” adapter. Standard sizes include 18mm/19mm or 14mm.

Adapter Screen Choices

Choose from either adjustable stainless steel screen or upgrade to a non-adjustable fixed honeycomb glass screen.

What are your stems and adapters made of?

They are made out of heavy wall borosilicate glass. (Think PYREX)

E-Nano Care and Troubleshooting

Whether it’s a crack, light issues or heating trouble we’re here to help.

Glass Care & Troubleshooting

Stem not fitting properly? Not sure which adapter size? Broken glass? We can help you!

WHOLESALE INQUIRES

Phone: (213) 277 – 7169 ext. 2
EMail: wholesale@epicvape.com

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AFFILIATES & INFLUENCERS

EMail: nadia@epicvape.com

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MEDIA INQUIRES

EMail: Nadia@charimsaleaf.com

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